Refund policy

Purelyglo – Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it

Unworn or unused

With original tags

In its original packaging
You’ll also need to provide the receipt or proof of purchase.

 

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How to Start a Return

To start a return, contact us at 📧 purelyglo@gmail.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at 📧 purelyglo@gmail.com

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective

The item is damaged

You received the wrong item

This allows us to evaluate the issue and make it right as quickly as possible.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)

Custom products (e.g., special orders, personalized items)

Personal care goods (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items

Gift cards

If you have questions about your specific item, please contact us.

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Exchanges

The fastest way to get the product you want is to return the item you have. Once your return is accepted, place a separate order for the new item.

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European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification.
The item must still meet our standard return conditions:

Unworn/unused

With original tags

In original packaging

With proof of purchase

 

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Refund Process

Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note:

It may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at 📧purelyglo@gmail.com